IT support for businesses in Gorzów Wielkopolski with a remote helpdesk and visits for hardware work.

Gorzów Wielkopolski is one of four towns where we regularly work on site, alongside Świebodzin, Sulechów and Zielona Góra. We do not have an office here. We support businesses in Gorzów from NexaIT's only base in Świebodzin, and the distance affects the date of a visit, not the time it takes to pick up a ticket.

IT outsourcing means one external team is responsible for computers, accounts, email, the network, servers and backups. For a company in Gorzów it is usually an alternative to an in-house IT person or several contractors called only when something breaks.

The company is run by two partners with more than ten years of experience in IT. Bartosz Wróblewski is responsible for networks, servers, security and ongoing support, and Jakub Mazurek for automation, data and ERP systems.

Every ticket is given a priority according to its impact on work. P1 means that the whole company or a key process is at a standstill with no workaround, for example the server, network or ERP system is down. P2 is an important function unavailable with a workaround, P3 is a problem affecting one user, and P4 covers requests and changes with no impact on work.

The response time in the contract means picking up the ticket and starting diagnosis. In BUSINESS IT we pick up a P1 ticket within 1 business hour and a P2 ticket within 4 business hours. We diagnose remotely, so this time is the same in Gorzów and in Świebodzin.

If it turns out that a visit is needed, we agree the date, scope and cost straight away, and in the meantime we look for a safe workaround. The target for restoring service for P1 in the START IT and BUSINESS IT packages is up to 8 business hours and is written into the contract separately from the response time.

At a distance of about 70 km from our office, the cost of support depends on how many network changes can be made remotely. That is why, when upgrading, we propose centrally managed devices: a router with a firewall, switches and access points visible in one dashboard along with alerts.

Changing the guest password, a new zone for cameras, printers or terminals, or VPN access for a salesperson is then remote work, with no visit. On site we carry out cabling, install access points and measure Wi-Fi coverage.

A structured cabling point costs from PLN 242 net, and we price a simple office Wi-Fi configuration at PLN 350-850 net. A network divided into zones with a controller is billed by the hour after we assess your needs.

Ongoing IT support covers employees' day-to-day tickets and planned maintenance of the environment. The helpdesk solves problems with the system, applications, email and access. Monitoring lets us spot a lack of space, a stopped service or a failed backup before a user reports the problem.

Larger changes, such as rebuilding the network, migrating a server or implementing a new system, we describe and price as a separate project. Every project has a scope, a price and acceptance criteria, so the subscription does not turn into a bag of hours with no description.

The scope can also include coordinating your internet provider, software vendor and hardware supplier. We don't take on their obligations, but we run the technical diagnosis and hand over the data they need to escalate. The limits of that coordination are set out in the offer and the contract.

We start with accounts, updates, backups, endpoint protection and the split of permissions. Only then do we choose additional solutions. A threat detection tool on your computers will not fix an administrator account that everyone uses.

The scope of security depends on your data and how the business works. An office environment is designed differently from a warehouse, a medical practice or an organisation with several sites. We establish which resources are critical, who approves access and how the business reports a suspected incident.

In an incident, what matters is a simple reporting channel and keeping the information needed for diagnosis. Staff get instructions on who to pass a suspicious message or unusual device behaviour to. The business assesses its legal obligations with the appropriate adviser, and we secure the agreed technical part.

Onboarding a new person is a typical ticket that can be prepared entirely remotely. We create the Microsoft 365 or Google Workspace account, grant access to folders and programs according to the role, enable multi-factor authentication and set up the computer with protection and printers.

We handle an employee leaving with the same care: we block access, pass e-mail and files to the designated person and free up the licence. Both procedures are recorded in the documentation so they look the same regardless of who carries them out.

Packages start from PLN 1,190 net per month for 1-5 workstations (START IT) and from PLN 2,490 net for 6-20 workstations (BUSINESS IT). The minimum contract term is 3 and 6 months respectively, and onboarding is billed once at the cost of one monthly fee.

One-off IT support, such as an e-mail migration or tidying up a network, is billed as a project or at the hourly rate: PLN 220 net for helpdesk and PLN 280 net for specialist work. No ongoing contract is required.

Before signing a contract, you can start with a free online review. We point out the three main priorities and assess whether a model with planned visits meets your business's requirements.