IT support for businesses in Wrocław delivered remotely, with visits according to plan.

IT outsourcing means that an external company takes over responsibility for computers, accounts, email, the network, servers and backup within the scope set out in the contract. The helpdesk is the first point of contact for employees, and behind it are monitoring, administration, updates and supplier coordination.

We provide this kind of support to businesses in Wrocław remotely. A ticket does not bounce between the internet provider, the software vendor and the computer seller, because diagnosis is carried out by one responsible person, and we bring in other suppliers when the cause lies on their side.

We agree the scope after an inventory. We list devices, systems, licences, locations and critical processes, and then choose the package and SLA. You will find a description of the packages, exclusions and billing rules on the service page.

This is what a typical ticket looks like in a company on the BUSINESS IT package. The response times come from the price list and are written into the contract, and the support window for this package is working days, 8:00-18:00.

1. Ticket. On Monday at 9:00 the sales department reports in the helpdesk that a shared folder on the server will not open. Other departments are working normally, and the files can be retrieved from a backup for the time being. This is priority P2.

2. Pick-up within the SLA time. In BUSINESS IT we pick up a P2 ticket within 4 business hours, P1 within 1 business hour, and P3 and P4 within 8 business hours. In the START IT package these times are 4 business hours for P1, 8 business hours for P2 and the next working day for P3 and P4.

3. Remote diagnosis. The technician connects to the server and checks permissions, the event log and recent changes. If the cause is the configuration, the fix and a test with the user take place in the same session.

4. A visit only when needed. If the diagnosis points to a failed disk or switch, we agree the visit date, the scope and the travel cost. Until then, we keep a workaround in place, for example access to the files from a backup.

5. Report. We close the ticket with a description of the cause and the actions taken. The monthly report shows all tickets, and those that keep coming back go into the change plan discussed at the quarterly review.

We start the takeover with a handover record of access, administrator accounts, backups, endpoint protection, the domain, email, the network and devices. We rank gaps by their impact on business continuity. A failed backup or an active account of a former employee has a higher priority than standardising the hardware.

Once the basics are in order, we draw up a plan for the following months: updates, replacements, network projects, migrations or automation. Every larger change gets a scope, a cost and an acceptance criterion. The company keeps the documentation and access to its own services even after our cooperation ends.

We do not require all tools to be replaced at the start. If a solution is supported, secure and meets your needs, it stays in the environment. We recommend a change when it reduces a specific risk, removes a costly workaround or simplifies responsibility.

Automation, BI analytics, Base and ERP implementations and training are largely delivered remotely. For businesses in Wrocław, this is often the simplest way to try working together on one task before you hand over all of your IT to us.

Every project has a scope, a price and acceptance criteria. For an email migration or a network or server replacement, we agree a maintenance window, the people who will test and a rollback plan, and after the deployment we hand over a description of the configuration.