What working with us looks like, from the first phone call to the monthly report.
Five steps, the documents we sign and an example of the report you receive every month. So you know what you're agreeing to before you agree to it.
Five steps to ongoing support.
- 1
60 minutes online
Free IT review
A conversation with an engineer about backups, network, access and security. After the meeting you receive a three-priority scorecard.
- 2
2 business days
Scope and pricing
In writing: what the subscription covers, what counts as a project, what we don't do and how much it costs.
- 3
one meeting
Contract
Framework agreement, subscription agreement with SLA, data processing agreement and NDA as standard.
- 4
2 to 4 weeks
Environment takeover
Inventory of hardware and licences, monitoring set-up, formal password handover and initial documentation. Your business carries on as normal in the meantime.
- 5
every month
Ongoing support
Tickets with one click in the agent on the computer, by phone or by email, P1-P4 priorities, a monthly report and, from the BUSINESS IT package, a quarterly review.
This is what monthly report.
One page: what happened, how many hours we used, the state of backups and updates, and what we recommend for next month. An example with sample data is shown alongside.
- Tickets
- 23 P1: 0 · P2: 2 · P3/P4: 21
- Working hours
- 5.5 / 8 h 2.5 hours left
- Backups
- 31 / 31 completed successfully
- Updates
- 96 % workstations up to date
- replace a drive in the file server: SMART is reporting errors
- enable two-step verification for the accounts team
- quarterly environment review scheduled for 15 September
The documents we sign.
- Framework agreementTerms of cooperation: liability, confidentiality, invoicing.
- Subscription agreement with SLAPackage scope, response times by priority and support window.
- Data processing agreementBecause administering your systems gives us access to personal data.
- NDAStandard, without you having to ask. Your information stays confidential with us.
- Project scope statementFor project work: exactly what will be delivered and how it will be accepted.
- Handover recordsFor access takeover, acceptance of work and end of cooperation.
Ticket priorities in the contract.
- P1 CriticalThe whole business or a key process is down. No workaround.
- P2 HighAn important function is unavailable, but a workaround exists.
- P3 StandardThe issue affects a single user or device.
- P4 LowRequests, changes and questions with no impact on work.
Questions about working with us.
What does it cost to start a subscription?
The environment takeover is a one-off charge equal to one month's subscription. We don't charge it for contracts of 24 months or longer.
How do we report a failure?
With one click in the agent on your computer, by phone or by email. You can follow the ticket status in the portal. Response time runs from when the ticket is logged. For a critical failure, it is always best to call.
What happens when we stop working together?
We hand over the complete documentation and access with a signed handover record. Another provider should be able to take over the environment without guessing what's where.
How long is the contract?
The minimum term depends on the package: START IT 3 months, BUSINESS IT 6 months, PROFESSIONAL IT 12 months, ENTERPRISE IT 12 months. Two- and three-year contracts qualify for a loyalty discount.
Free · 60 minutes online · no obligation
An IT review, an hour with an engineer instead of a sales presentation.
- You talk to an engineerOnline, by video call. Not with a salesperson. We don't install or change anything.
- We check 8 areasBackups, access, network, email, server, licences, protection and KSeF readiness.
- You get a scorecardThree priorities on one page, emailed after the meeting. Yours to use however you like.
office@nexait.plMessage us on WhatsApp
We don't use a contact form, but we answer the phone and reply to emails and WhatsApp messages during working hours.