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Ongoing IT support under subscription

Growing the business

Business systems

Data and AI

Our apps

Who we help
Before you decide
office@nexait.pl

IT support for businesses with up to 100 workstations. Remotely across Poland, on site in the Lubuskie region.

Helpdesk, monitoring, backups, network and security in one subscription from PLN 1,190 net a month. Response time written into the contract, one team responsible for all your IT.

Book a free IT review

+48 535 040 361+48 511 275 531

What you get after the review

  • Authorized enova365 Partner
  • Bitdefender Partner
  • Zyxel Networks Partner
  • Synology Partner

What does an hour when nothing works cost you?

Monthly employee cost including on-costs

952 PLN per hour of team downtime

The maths: 20 × 8 000 PLN ÷ 168 h. That is the value of your team's time. Lost sales and repair costs come on top of it.

Subscription BUSINESS IT costs from 2 490 PLN net a month, the value of 2,6 hours of work by your team.

Calculate in more detail: margin, extra costs, three scenarios

How do companies find us? Usually from one of these situations.

What we take care ofin ongoing IT support.

A patch panel with numbered ports

Monthly subscription

One team for all your IT. Response times in the contract.

Helpdesk for your staff, monitoring, backups, network and security. One contract and one phone number instead of three vendors blaming each other.

from PLN 1,190 net per month · see the packages

How we start: five steps to ongoing support.

  1. 1

    60 minutes online

    Free IT review

    A conversation with an engineer about backups, network, access and security. After the meeting you receive a three-priority scorecard.

  2. 2

    2 business days

    Scope and pricing

    In writing: what the subscription covers, what counts as a project, what we don't do and how much it costs.

  3. 3

    one meeting

    Contract

    Framework agreement, subscription agreement with SLA, data processing agreement and NDA as standard.

  4. 4

    2 to 4 weeks

    Environment takeover

    Inventory of hardware and licences, monitoring set-up, formal password handover and initial documentation. Your business carries on as normal in the meantime.

  5. 5

    every month

    Ongoing support

    Tickets with one click in the agent on the computer, by phone or by email, P1-P4 priorities, a monthly report and, from the BUSINESS IT package, a quarterly review.

Documents, ticket priorities and the monthly report

From our projects, without client names.

All case studies

This is what monthly report.

One page: what happened, how many hours we used, the state of backups and updates, and what we recommend for next month. An example with sample data is shown alongside.

Monthly report · Augustsample data
Tickets
23
P1: 0 · P2: 2 · P3/P4: 21
Working hours
5.5 / 8 h
2.5 hours left
Backups
31 / 31
completed successfully
Updates
96 %
workstations up to date
Recommendations for September
  • replace a drive in the file server: SMART is reporting errors
  • enable two-step verification for the accounts team
  • quarterly environment review scheduled for 15 September

How much does it cost? See for yourself.

Our prices are published, so you don't have to call to find out whether you can afford us. Move the slider to the number of workstations in your business.

  • START IT

    from 1,190 PLN net / month

    1-5 workstations · A micro business that needs someone responsible for IT.

    Response to a critical failure
    4 working hours
    Hours of work included
    4 h
    Support window
    Mon-Fri 9:00-17:00
    Minimum term
    3 months
    What's in scope
    • Unlimited remote helpdesk tickets, subject to fair use
    • Basic monitoring of workstations
    • System and application updates
    • Microsoft 365 or Google Workspace administration
    • Monthly backup verification
    • Monthly report
    Book a free review

  • BUSINESS IT

    from 2,490 PLN net / month

    6-20 workstations · A business with a server and network, where downtime costs money.

    Response to a critical failure
    1 working hour
    Hours of work included
    8 h
    Support window
    Mon-Fri 8:00-18:00
    Minimum term
    6 months
    What's in scope
    • Everything from the START IT package
    • Proactive RMM monitoring with alerts
    • Backup management
    • Single server administration
    • Basic network: guest and business VLANs, VPN
    • Dedicated technical contact
    • Quarterly environment review
    Book a free review

  • PROFESSIONAL IT

    from 5,490 PLN net / month

    21-50 workstations · A business with multiple servers and a genuine need for business continuity.

    Response to a critical failure
    30 minutes
    Hours of work included
    16 h
    Support window
    Mon-Fri 8:00-18:00 plus weekend on-call for P1 tickets
    Minimum term
    12 months
    What's in scope
    • Everything from the BUSINESS IT package
    • Automated 24/7 monitoring, with response within the support window
    • Multi-server administration: Proxmox, Hyper-V, VMware
    • Full network management: controller, VLAN, UTM firewall
    • Backup and recovery with quarterly restore testing
    • Environment documentation kept up to date
    • One on-site visit per quarter
    • Status meetings
    Book a free review

  • ENTERPRISE IT

    from 9,900 PLN net / month

    51+ workstations · An organisation where IT is part of the production process.

    Response to a critical failure
    15 minutes
    Hours of work included
    30-40 h
    Support window
    24/7 for critical tickets
    Minimum term
    12 months

    We agree the scope, SLA and on-call arrangements after an audit of your environment.

    What's in scope
    • Everything from the PROFESSIONAL IT package
    • Technology advice for the board: involvement in IT decisions
    • Dedicated lead engineer with a named deputy
    • Annual security and GDPR compliance audit
    • SLA with contractual penalties agreed in the contract
    Book a call about an audit

Net prices, shown as starting amounts. They do not include licences or endpoint protection surcharges. Final quote after a free IT review.

Terms common to all subscriptions
  • Unused hours do not roll over to the next month.
  • We let you know when you've used 80 percent of your included hours.
  • Taking over your environment is billed once, at the cost of one month's subscription. We waive this fee for contracts of 24 months or longer.
  • On-call cover for critical tickets and cover during holidays or sick leave are set out in the contract.
  • Loyalty discount: 5 percent for a two-year contract, 8 percent for a three-year contract.
  • Annual indexation in line with the Statistics Poland (GUS) inflation rate.
  • Exceeding the number of workstations moves you to the next package from the following billing period.

When the company wants more, we do it as a separate project.

Ongoing support keeps the company running. Projects change the way you work, and we quote them separately, after a conversation about the process.

Who is responsible for your IT

Not a call centre and not a salesperson. The NexaIT partners are directly responsible for your contract, projects and the quality of support, each with more than 10 years of experience in IT.

  • Jakub Mazurek

    Co-founder, Chief AI Officer

    Over 10 years in IT and data analytics, on both the technical and business side. Responsible for AI, BI and process automation, and talks to business owners about costs, contracts and what is genuinely worth implementing.

    LinkedIn

  • Bartosz Wróblewski

    Co-founder, Chief Technology Officer

    Over 10 years as an IT technician and engineer in businesses. Responsible for infrastructure: networks, servers, security and ongoing support. Explains technology in plain language, without scaremongering and with specifics.

    LinkedIn

Questions we hear most often.

How long does it take to take over IT from a previous provider?

Usually two to four weeks. We start with an inventory of hardware, licences and access, then formally take over passwords with a signed handover record and set up monitoring. Your business carries on as normal in the meantime.

What is the difference between response time and resolution time?

Response time is when we pick up the ticket and start diagnosing. Resolution time depends on what has broken and can't honestly be guaranteed in advance for every failure. That's why the contract states both separately.

Do you support businesses outside the Lubuskie region?

Yes. Helpdesk, monitoring and administration work remotely across Poland. On-site visits are planned: within 30 km of Świebodzin for a flat travel fee, further away per kilometre, with the amount confirmed before we set off.

Do we have to buy hardware and licences through you?

No. We can supply hardware and licences, or work with what you buy yourselves. In that case we advise on the choice and configure it, and you keep a direct relationship with the supplier.

How do we choose the right package for our size?

The starting point is the number of workstations, but what really decides is how much an hour of downtime costs. A 20-person business with production needs a shorter response time than an office of the same size. We work this out in the free review.

What if we decide not to work with you after the review?

The scorecard is yours, and you can act on it yourselves or with anyone else. We won't call you every week afterwards. Some businesses fix things themselves after the review, and that's a good outcome too.

Free · 60 minutes online · no obligation

An IT review, an hour with an engineer instead of a sales presentation.

  1. You talk to an engineerOnline, by video call. Not with a salesperson. We don't install or change anything.
  2. We check 8 areasBackups, access, network, email, server, licences, protection and KSeF readiness.
  3. You get a scorecardThree priorities on one page, emailed after the meeting. Yours to use however you like.
Choose a time in the calendar

+48 535 040 361+48 511 275 531

office@nexait.plMessage us on WhatsApp

We don't use a contact form, but we answer the phone and reply to emails and WhatsApp messages during working hours.