Ongoing IT support · under subscription
IT outsourcing for business for up to 100 workstations, with response times in the contract
One team for day-to-day IT support: helpdesk, network, backups and administration. We work as an external IT department, and the scope and response times are written into the contract. Remotely across Poland, on site in the Lubuskie region.
Subscription from PLN 1,190 net per month
When ad hoc IT help is no longer enough
There is no single number of workstations at which you have to change the model. There are several signs that usually appear together.
If you recognise two or three of these signs, a free IT review will show you where to start.
- Failures get fixed when someone has time, and the business stands still in the meantime.
- Nobody can say whether the backups can actually be restored.
- Administrator passwords, licences and configurations live in one person's head or in their private notebook.
- Several IT suppliers pass the blame to each other, and you end up as the go-between.
- A new employee waits several days for equipment and accounts because there is no procedure.
- Nobody knows how much the business spends on IT or what exactly it is paying for.
What IT support for businesses covers in the subscription.
For us, comprehensive IT support means a list of work written into the contract. The scope grows with the package, and what the package does not cover is shown below in a separate section.
- 1
Helpdesk with no ticket limits
Day-to-day user support: problems with the system, applications, email, printers, accounts and passwords. Staff report a problem with one click in the agent on their computer: the ticket goes straight into our system with device details, and its status is visible in the portal. Phone and email work alongside it. Every ticket gets a priority from P1 to P4 and response time runs from when it is logged, so for a critical failure it is best to call. No limit on the number of tickets, within reasonable use.
- 2
Device monitoring
An agent on each workstation reports availability, disk health, backup status and critical alerts. From the BUSINESS IT package upwards, monitoring is proactive: we act on a signal from the system before an employee notices the problem.
- 3
System and application updates
Regular and planned to a schedule. Security-critical updates are applied as a priority, the rest in a window that does not interrupt work.
- 4
Backup oversight
From a monthly check in START IT, through automatic monitoring, to a quarterly restore test in PROFESSIONAL IT. Each restore test is documented in a written report.
- 5
Cloud account administration
Microsoft 365 or Google Workspace: creating and blocking accounts, permissions, password resets, email and file security policies, two-factor authentication.
- 6
Server and network administration
From BUSINESS IT: one server and a basic network. From PROFESSIONAL IT: multi-server environments, virtualisation, network segmentation and access control.
- 7
Environment documentation
An inventory of devices, admin accounts, licences, supplier contracts and dependencies between systems. We update it with every change in the environment.
- 8
Monthly report
Tickets, alerts, work done, backup status, hours used from the package and recommendations for the next month. Sent without you having to ask.
How we take over IT support from your current provider.
The takeover usually takes 2 to 4 weeks. We charge it once, at the price of one monthly subscription, and we waive this fee for contracts of 24 months or longer. Most of the work does not interrupt your business, and anything that needs a restart or a break is agreed with you in advance.
- Inventory: we record hardware, licences, admin accounts, supplier contracts and dependencies between systems.
- Access handover record: your current provider receives a written list of access credentials from us. Passwords, accounts and documentation belong to your company.
- Monitoring and backups: we install the agent on workstations and check the backups before we change anything.
- Change windows: work that needs a restart or a break is planned with you in an agreed maintenance window, announced in advance.
- Return plan: before changing a configuration we save a copy of it, so the previous state can be restored.
- Initial documentation: at the end of the takeover you receive an inventory of your environment and a service catalogue with the SLA.
IT support in the region and remotely across Poland.
Our only office is in Świebodzin. We visit businesses in Świebodzin, Sulechów, Zielona Góra and Gorzów Wielkopolski on site when someone needs to get hands-on with the equipment. We support Wrocław, Poznań and Nysa remotely, with visits planned in advance.
- ŚwiebodzinOur head office. Visits within 30 km are billed at a flat rate of PLN 80 net plus the hourly rate.→
- Zielona GóraRemote support day to day and on-site visits for work that needs access to the equipment.→
- Gorzów WielkopolskiHelpdesk and monitoring remotely, with infrastructure visits planned and the cost known before travel.→
- PoznańRemote support with response time in the contract and visits according to a plan agreed in the contract.→
- WrocławRemote helpdesk, monitoring and administration, with hardware work combined into planned visits.→
- NysaOngoing support delivered remotely, with on-site visits arranged in advance.→
What stays with you in writing.
Materials that stay with you even if you change provider one day.
Onboarding documentation
A list of devices with serial numbers, administrator accounts, licences with renewal dates, service providers and a map of dependencies between systems.
Service catalogue and SLA
Ticket channels, priority definitions, support windows, response times, escalation rules and a list of work billed outside the subscription.
Monthly report
A history of tickets and work in a form that lets you judge whether the service is working and plan next year's budget.
Access handover record
A document confirming which access we took over and when. The same record works in reverse when the contract ends.
Who is responsible for what.
We write this division into the contract before we start working together. The scope can be extended, but then the price changes too, and we tell you so before you sign an annex.
On the NexaIT side
- receiving, classifying and handling tickets through to closure
- monitoring covered devices and responding to agreed alerts
- system and application updates within the agreed scope
- overseeing backups and checking them regularly
- administering accounts, permissions and security policies
- keeping the environment documentation up to date and the monthly report
- coordinating other suppliers within the limits set out in the contract
On your side
- naming a decision-maker for IT matters and a day-to-day contact
- reporting problems by phone or email through the agreed channel, so that every ticket is registered
- consent to install monitoring on covered devices
- budget decisions: buying hardware and licences, and approving work outside the subscription
- telling us about staff changes that require accounts to be created or blocked
- managing contracts with your internet provider and other services we don't take over
- physical security of the rooms where the equipment is kept
What this service doesn't include.
Clear scope boundaries are part of a good contract. We talk about them before the contract is signed.
We can do or coordinate any of these. We price them separately so the base price stays comparable with other offers and you know exactly what you are paying for.
Show the list of exclusions
- software licences and hardware, which we invoice separately as a pass-through cost with a trade margin
- endpoint protection, billed per device from PLN 19 net a month
- implementation projects: migrations, building a network, rolling out an ERP system
- work outside your package's support hours, billed at our rates with a surcharge
- on-site visits in START IT and BUSINESS IT, where travel is a separate item
- recovering data from damaged media, which is a laboratory service
- support for industry software whose vendor won't give us a support channel
Who IT outsourcing is for
It makes sense if
- The business has from a handful to about 100 workstations, and IT is no longer something that can be handled on the side.
- Your work depends on systems whose downtime costs more than the subscription.
- Someone in the business wants one phone number for everything IT.
- You need documentation and predictable costs as well as fixing failures.
We don't recommend it if
- The business has 1 to 3 people and works mainly in the cloud. In that case hourly billing is usually enough, at PLN 220 net per hour of support, with no subscription.
- You are looking for the lowest hourly rate. A local repair service billed by the hour will suit you better.
- You need an engineer on site every day. That is a job for an in-house IT person.
- Your environment depends on software that nobody but its author can access, and that cannot be changed.
How much IT outsourcing costs
The subscription starts from PLN 1,190 net a month in the START IT package (1-5 workstations), from PLN 2,490 net in BUSINESS IT (6-20 workstations) and from PLN 5,490 net in PROFESSIONAL IT (21-50 workstations). ENTERPRISE IT starts from PLN 9,900 net, and we set its scope and SLA after an audit. Taking over the environment is a one-off fee equal to one month's subscription, which we waive for contracts of 24 months or longer. The starting price goes up with these elements:
- the number of workstations, servers and network devices to be covered
- the support hours you need and the response time required for critical tickets
- the number of locations and whether they need on-site visits
- the starting state of the environment: no documentation or hardware past its vendor support date means more work in the first months
- the number of industry systems to maintain alongside the standard stack
- the backup scope and whether you need a disaster recovery plan
- the number of integrations with external suppliers
Questions before you decide.
Can we switch IT company if we have a contract with our current provider?
Usually, yes. The timing depends on the notice period and terms of your current contract, so we start by checking them. We plan the takeover so that it is finished before the old contract ends and there is no period without support.
Who holds the passwords and admin accounts?
You do. Access credentials and documentation are your company's property. We take them over with a handover record, and when our contract ends we hand them back to you or to a successor you name, using the same record.
What happens when we use up the package hours?
We let you know when usage reaches 80 percent of the limit, so an overrun is never a surprise on the invoice. Above the limit we charge PLN 220 net per hour of user support and PLN 280 net for specialist work. Unused hours do not roll over to the next month, and we tell you so before you sign the contract.
Do you handle tickets at weekends?
It depends on the package. START IT and BUSINESS IT operate on working days, and work outside the support window is billed separately with a 50 percent surcharge in the evening and on Saturdays, and 100 percent at night, on Sundays and on public holidays. PROFESSIONAL IT has weekend on-call cover for critical tickets with no surcharge on the rate. 24/7 handling of critical tickets applies only to ENTERPRISE IT, and we set the scope and SLA of that package after an audit.
What do you pay for on top of the subscription?
Licences and hardware, endpoint protection from PLN 19 net per device per month, implementation projects, hours above the package limit, work outside the support window and travel in packages that do not include it.
Does IT outsourcing pay off for a micro-business?
START IT covers 1 to 5 workstations, so formally it fits even with a single computer. For 1-3 people working mainly in the cloud, however, we usually recommend hourly billing: PLN 220 net per hour of support, and for more frequent needs a 10-hour bundle for PLN 2,090 net. A subscription starts to pay off when a server or shared resources appear, or when downtime starts to cost real money.
Do we have to replace hardware or software to get started?
No. We start with what you have, and only after the inventory do we say what genuinely needs replacing and what can still be maintained. The recommendations go into a report with priorities and cost estimates, and the purchasing decision is yours.
What if we have our own IT person?
That is a common and sensible arrangement. We take over the layers that are hard for one person to maintain: monitoring, backups, servers, the network and cover during holidays, while your IT person stays closer to the business. We split the scope in writing so nothing falls into a grey area.
Related
Free · 60 minutes online · no obligation
An IT review, an hour with an engineer instead of a sales presentation.
- You talk to an engineerOnline, by video call. Not with a salesperson. We don't install or change anything.
- We check 8 areasBackups, access, network, email, server, licences, protection and KSeF readiness.
- You get a scorecardThree priorities on one page, emailed after the meeting. Yours to use however you like.
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