IT support for businesses in Nysa and the surrounding area as a remote IT department.

A ticket reaches our system with one click in the agent on the computer, by phone or by email. We start remote diagnosis within the time set in the contract: in the START IT package we pick up a critical ticket within 4 working hours, in BUSINESS IT within 1 working hour.

Every change is recorded in the documentation. Once a month you get a report: what happened, which issues keep coming back and what we recommend next.

Staff report problems with computers, applications, accounts and e-mail to a single helpdesk. Within the agreed scope we administer Microsoft 365 or Google Workspace, monitor devices, check updates and review backup alerts.

If the cause lies with the internet provider, the software vendor or the hardware supplier, we handle the technical ticket and pass on the information needed to resolve it. We agree the boundaries of responsibility at the start, so you know which elements we support directly and which we coordinate.

Each ticket has a priority based on its impact on the business. A problem affecting one user with a workaround available is treated differently from a whole team losing access to a system. The ticket history also lets us identify recurring problems and plan a lasting change.

We take over existing access with a formal handover record. We check administrator accounts, the domain, e-mail, licences, servers, the network, devices and backups. We record gaps as risks and split the actions into urgent security fixes, stabilisation and development.

After the initial stage you get an organised list of your environment and an action plan. Company access does not stay on the contractor's private accounts. When the engagement ends, we hand over up-to-date documentation and accounts according to the agreed procedure.

The first changes concern the elements with the greatest impact on continuity and security: failed backups, outdated systems, uncontrolled accounts or the owner having no access to services. We plan development investments once the basics are secured.

We name a contact person in your business, a secure remote access channel and basic workarounds for critical services. If a device needs a physical action, an employee does it only by following agreed instructions. Risky actions or those that need tools remain a job for the technician during a visit.

For e-mail, the server, the network and backups we record owners and the escalation path. The business knows in advance what can be started remotely straight away, when a visit is needed and what limitations this support model has. The arrangements go into documentation you have access to, with the date of the last change.