IT that doesn't hold up month-end close.
Email, accounting software, e-signatures, permissions and backups form one process. Support should look after all of it, not just react to a broken computer.
- ticket priorities
- P1-P4
- with restore testing
- Backup
- technical support and ERP
- KSeF
The accounting calendar doesn't wait for a technician.
A failure at month end has a different impact from the same problem a week earlier. That is why we set a ticket's priority by the process it affects, not by the name of the device.
- email and domain authentication
- staff and client access
- database and document backups
- accounting software and printers
One party responsible for the dependencies.
We coordinate workstations, the network, the server, the cloud and application vendors within the scope set out in the contract. Accounting and tax decisions stay with the firm.
A map of systems and deadlines before the proposal.
We list users, devices, applications, vendors, backups and critical deadlines. Only then do we choose the scope of support and the response times.
KSeF in the firm: we handle the technology, you handle the accounting.
Since 1 February 2026, every VAT taxpayer in Poland must receive invoices through KSeF, the national e-invoicing system. Issuing invoices in KSeF became mandatory on 1 February 2026 for businesses with sales above PLN 200 million and on 1 April 2026 for everyone else. Businesses whose invoiced sales do not exceed PLN 10,000 gross a month join on 1 January 2027, the date from which penalties apply to invoices issued outside the system.
An accounting firm works in KSeF for many clients at once, each with different permissions. We organise the workstations, access to the accounting software, certificates and the connection between the software and KSeF. A KSeF certificate is valid for no more than 2 years, so its expiry date goes into our renewal calendar together with the email and domain certificates.
How a document is booked, tax deadlines and professional judgements stay with the firm. We diagnose communication, network and workstation errors, and report software problems to the vendor with a description they can reproduce.
- access and user roles
- workstations and signatures
- integration of the ERP programme
- escalation to the software vendor
A backup is ready only after a restore test.
Accounting databases, client documents, email and working files usually live in several places. We record where they are created, where their backup goes, how long it is kept, who can delete it and who is alerted when a job fails.
Retention periods come from the law, not from the software's defaults. Accounting records must be kept for at least 5 years. The Ministry of Finance keeps KSeF invoices for 10 years from the end of the year of issue, but documents outside KSeF, client correspondence and software databases stay with the firm, and those are what need a backup.
We run restore tests in the agreed scope: from a single file to a software database or the whole server. We record the date, the scope and how long it took to get back to work. A green message about last night's backup doesn't tell you whether the data can be restored in the form you need.
Every account has an owner and only the permissions it needs.
We create named accounts, keep administrator accounts separate from everyday ones and turn on two-factor authentication wherever the system supports it. A new person gets the access their job needs and nothing more.
When an employee leaves, a fixed checklist starts: email, files, accounting software, signatures, KSeF permissions and external services. Company accounts must not depend on a former employee's private phone or email address.
The firm decides who signs and sends documents. We put those decisions in place technically and record when access was granted and to whom, so it can be checked during an inspection.
Data from many clients needs several layers of protection.
The basics are updates, endpoint protection, limited administrator rights, an authenticated email domain, network segmentation and tested backups. Antivirus will not remove a former employee's access and a firewall will not restore a database, which is why none of these layers is enough on its own.
According to the ENISA Threat Landscape 2025 report, phishing accounted for about 60% of initial intrusion vectors in the European Union. Alongside email filtering, we set up one channel for reporting suspicious messages and give the team short training in spotting them.
When an incident is suspected, time matters: under the GDPR the data controller has 72 hours to report a breach to the Polish data protection authority (UODO). The firm assesses the legal side with its adviser, while we preserve evidence, isolate infected devices and restore work from backups.
Scope and cost depend on the firm's environment.
The price depends on the number of users, workstations, servers, locations and industry applications, and on the support hours you need. Licences, hardware and migrations are priced separately. Response time means the start of diagnosis, not a guaranteed time to fix every failure.
The first step is a free online review: backups, accounts, network, email and KSeF readiness. After the meeting you receive three priorities on one page. If you need a detailed audit or a migration of your accounting software, we describe the scope and acceptance criteria before quoting.
The domain, licences, documentation and administrator accounts are registered to the firm. Changing provider in the future does not mean asking us for access to your own environment.
- helpdesk for users
- monitoring and updates
- administration of accounts and mail
- Co-ordination of suppliers
- report and follow-up plan
How we did it for an accounting firm.
All case studiesFree · 60 minutes online · no obligation
An IT review, an hour with an engineer instead of a sales presentation.
- You talk to an engineerOnline, by video call. Not with a salesperson. We don't install or change anything.
- We check 8 areasBackups, access, network, email, server, licences, protection and KSeF readiness.
- You get a scorecardThree priorities on one page, emailed after the meeting. Yours to use however you like.
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